Will my jewellery come with Certification?

Yes! All Nihaara pieces come with a certificate of authenticity from a third-party laboratory. Typically it states what the gemstone is and what the metal that it is crafted in. So in our case it will state natural emeralds/ rubies/ sapphires and metal is mostly silver or in some cases gold.

I have trouble processing my order! Help!

Do drop in an email at sohamshyamcreatives@gmail.com and team will guide you through the process. You could also drop in a call (10 am - 10 pm IST)/text or Whatsapp us at +91 88602 11144 and we will answer your questions as soon as possible!

How long will my order take to reach me?

We usually aim to ship out orders within 2 - 7 working days unless it is a custom made order.

Custom made orders are typically dispatched within 14 working days post approval of artwork by the customer. Artwork is sent to the customer within 2 - 3 working days of receipt of order (and payment). 

As soon as an order is shipped, our team sends you an intimation of the same via email along with tracking details. Our logistics partners are Sky King and Delhivery for India and India Post for international deliveries.

Orders once shipped out, typically take 2 working days in transit within India and roughly 10 to 20 working days in transit internationally.

How do I track my order?

As soon as you place an order successfully, you will immediately receive a confirmation email from Ccavenue or RazorPay (our partner payment gateways) as a proof of payment. As soon as an order is shipped, our team sends you an intimation of the same via email along with tracking details. Our logistics partners are Sky King and Delhivery for India and India Post for international deliveries.

Orders once shipped out, typically take 2 working days in transit within India and roughly 10 to 20 working days in transit internationally.

I didn't check out of my cart last time! How do I recover my cart?

To keep track of your abandoned cart, simply log in to your profile from the 'My Account' tab on the top right-hand corner of the page. Your order history will be listed below! 

How long will my custom made piece take to reach me?

Custom made orders are dispatched within roughly 14 working days post approval of artwork by the customer. Artwork is sent to the customer within 2 - 3 working days of receipt of order (and payment). We do provide alternative artwork (within a limit) in case you are not satisfied with the artwork sent to you. Only once the artwork is approved (by you) is it sent for handcrafting. We do not share artwork before an order is placed.

Custom made orders take up to 3 weeks to reach you anywhere within India and roughly 45 days to reach internationally.

 

Do you work on custom made orders/large quantity corporate gifts?

Absolutely! Just drop in your requirement or initial thoughts at sohamshyamcreatives@gmail.com and our team member will get in touch with you as soon as possible. You could also drop in a call (10 am - 10 pm IST)/text or Whatsapp us at +91 88602 11144  and we will get back to you as soon as possible!

I have further questions or a special query! How can I contact your team?

Sure – just drop in an email at sohamshyamcreatives@gmail .com and our team will answer your questions. You could also drop in a call (10 am - 10 pm IST)/text or Whatsapp us at +91 88602 11144  and we will answer your questions as soon as possible!